How to Apply for a Refund of Agoda Foreign Transaction Fee?

What? I Was Charged a Foreign Transaction Fee?

Quickly check your credit card statement to see if you were charged a foreign transaction fee when booking through Agoda!

Currently, Agoda is an overseas company without a receiving bank in Taiwan. Whether you book domestically or internationally, a 1.5% foreign transaction fee is charged. This fee is not collected by Agoda but by the bank or financial institution managing the payments.

According to Agoda’s current foreign transaction fee compensation policy, if the booking was made within the last three months, you can apply for a refund. The refund will be in the form of Agoda Cash, equivalent to the foreign transaction fee charged by the issuing bank during the booking process on Agoda.

Agoda’s Foreign Transaction Fee is Refundable!

In fact, the foreign transaction fee paid when booking through Agoda can be refunded! This article will guide you on how to apply for a foreign transaction fee refund from Agoda. Please note that Agoda only processes orders within the last three months, so don’t hesitate. Check now to see if you have any orders eligible for a refund!

Steps to Apply for Foreign Transaction Fee Compensation

1. Click Order Inquiry to check the hotel name and order number.
2. Click Agoda Customer Service Email and start composing an email. The subject line should be “Application for Foreign Transaction Fee Compensation.” The content should include the hotel name, order number, and attach the credit card statement showing the following information: cardholder’s name, bank logo, last four digits of the credit card number, merchant name, transaction date, amount, and currency.
3. Wait for a response from customer service. Based on experience, you will receive a reply within a few minutes to 48 hours, confirming whether you are eligible for compensation or if additional documents are needed. They will propose a compensation plan using equivalent Agoda Cash and request a reply to confirm.
4. After confirming via email, you will receive a notification of the equivalent Agoda Cash credit. From the date of issue, you have 6 months to use the Agoda Cash for any applicable bookings on Agoda. Please note that Agoda Cash is not applicable for “Cardless Booking,” “Invoice Issuable,” or “Pay at Hotel” room types.

To Redeem Your Agoda Cash, Follow These Steps:

1. Log in to the Agoda website or app.
2. Select the accommodation and room type you want to book, then click “Book.”
3. On the payment page, the option to use “Agoda Cash” to offset the cost will appear on the right side of the webpage or at the bottom of the app page.
4. Choose the amount of Agoda Cash you want to use (you can offset the entire or partial cost of the booking).
5. Complete the payment and confirm the booking.

For more information about Agoda Cash, please visit: Agoda Official Policy.

Is Agoda the Biggest Winner?

In practice, Agoda handles foreign transaction fees very quickly. Why can Agoda process such seemingly costly refunds so efficiently? The truth is, Agoda uses “Agoda Cash with limited validity” for compensation, which is quite clever. It effectively wins customer loyalty at a minimal cost. For regular Agoda users, applying for foreign transaction fee compensation for future bookings can be quite beneficial.

In any case, don’t let money slip away. Make it a habit to check your credit card statement each month for any foreign transaction fees charged by Agoda. Apply for a refund immediately, and over time, you can save a significant amount of money!